GENERAL QUESTIONS

  • All VOIDLAB products are made by hand in our Downtown Columbus, Ohio studio! Check out our Instagram for behind the scenes.

  • If you’re local to Columbus, Ohio you are welcome to schedule a studio visit by contacting us. Follow our Instagram to hear about when we’re doing events too!

  • Oh no! We are always working to restock items as quickly as possible, but if you want to be notified when an item is restocked please fill out the email form on the products page or contact us here!

    ∗ Please note that any item labeled limited edition will not be restocked once we run out. ∗

ORDER QUESTIONS

  • For any order related questions, feel free to contact us!

  • To check on the status of your order, get in touch with us here!

  • No, only one discount code can be used per order.

SHIPPING QUESTIONS

  • Our processing times are currently 2-3 business days for in-stock items. For any items labeled "Made to Order" please see that product's description to find out how long it will take us to make your item for you! For any questions about this please contact us.

  • While we are not responsible for packages once they are with the shipping carrier, we will certainly do what we can to help track down your package. Get in touch with us for assistance.

  • Occasionally it takes 1-2 business days for USPS to update your tracking number once your package has been dropped off. If it persists longer, feel free to get in touch with us and we can help!

  • Currently we only ship within the United States, but hope to soon offer international shipping options.

RETURNS AND EXCHANGES

  • Returns or exchanges are only accepted for new, unused merchandise complete with original packaging and must be initiated within 7 days of package delivery. If an item arrives damaged or defective, we will replace or repair that item at no cost. You will be responsible for your own shipping costs for returning or exchanging an item.

  • Contact us here to initiate your return or exchange.

  • Your refund will be processed within 2-3 business days of receipt of the item being returned and the item fulfills the return policy conditions.